Associate Medical Director, Dr Stephen Walker, addresses modern healthcare challenges by providing independent, professional advice and education to leading healthcare organisations. Previously, Stephen worked as Director of Clinical Training, Deputy Director of Medical Management and Emergency Physician at Mater Health Services, Brisbane. He has also served as Deputy Director of Emergency Medicine, Deputy Director and Director of the Emergency Department and Emergency Department Director at major metropolitan and regional hospitals. As Senior Lecturer at the University of Queensland’s Department of Anaesthesia and Critical Care, Stephen served on the Australasian College for Emergency Medicine’s Examination Committees. Stephen maintains special interests in education and process improvement in clinical settings. He has published on trauma care efficacy and patient communication and serves the Committee of Management for Emergency Life Support Inc. Stephen has received the Mater Health Services Excellence in Clinical Teaching Award and in 2013 was named Queensland Clinical Educator of the Year.
Communication skills for difficult interactions Most of the time when I interact with…