I work as a GP in inner Sydney and I love my job.
When I was an Intern and RMO, some days I loved my job: the problem solving, the satisfaction from getting the cannula in first go, the adrenaline of helping in an arrest, the camaraderie.
Many days I tolerated it. The paperwork, the lack of autonomy, the “small fish in the big pond”, the terrifyingly unwell patient at 3am when you can’t find a registrar to help – You know the drill.
Other than night shifts, probably what I disliked the most was the discharge process. Although there was strange satisfaction in ticking off my little boxes on my patient list (“OT review- tick!”, “D/C meds- tick!”), writing those summaries was unglamorous at best. Would anyone bother to read it?
Recently there was an excellent podcast on here about discharge planning. What a super resource for a new intern! Except… it missed one vital piece of information and it got me thinking. For all the mentions of “team” and who could help you with your discharge planning and general management of a hospital inpatient, only a fleeting reference was made at the very end to the patient’s GP. I decided I needed to speak up but wasn’t sure how to go about it.
With this in mind, I decided to consult a few colleagues – 1700 of them, in fact. They’re spread across Australia from inner city CBDs to tiny remote communities (one of them even works in Antarctica!). Many of them single-handedly run their local General Practice as well as the local hospital. Many work part-time in GP and part-time in some other area of medicine including academia, obstetrics, surgery, anaesthesia and psychiatry. They’re a highly skilled, engaged, motivated and inspiring bunch – who also have an interest in FOAMed, just like you (our group is called GPs Down Under). To get to this point they’ve worked as Interns and residents like you. Many spent years as hospital Registrars before entering community-based work. They then underwent training in General Practice, sat exams to become Fellows (and those exams are tough – don’t let anyone fool you otherwise) and now see roughly 3-4 patients per hour during which time a history, examination, and management plan has to be formulated. GPs work hard and we often work in isolation. We get to know our patients. We are respected by our communities.
So how can JMOs work better with their GP colleagues?
In Part 1 I’ll talk about team work, specifically about professionalism and ways to better include the patient’s GP during the admission and discharge process. In part 2 I’ll aim to address some specifics around writing a discharge summary and some other tips and tricks.
The GP is on your team!
Hospitals love teams and there’s good reason for it; many hands make light work (well, in theory, maybe not as a JMO!) and many different skill sets hopefully help get patients better and back into the community. Your team of doctors may have a consultant, fellow, registrar, and resident and/or intern on it. The allied health team of physiotherapists, occupational therapists, psychologists, dieticians, pharmacists, social workers and speech therapists will also be on hand. There are the abundant and skilled nursing staff, the administration staff, the cleaners, cooks and patient transport workers. All these people (and more) come together to help care for a patient during their time in hospital. But as we all know, hospital stays are generally short in relation to length of illness (especially with chronic diseases) and at the end of the day the main people managing the long term health of your patients are the patients themselves and their General Practitioners.
How can the patient’s GP help you with their admission?
Obviously you can’t (and won’t need to) call every patient’s GP for every admission. But remember that we can often save you heaps of time via a quick phone call and a faxed summary – and your boss will love the extra information you’ve ascertained, especially the geriatricians!
How can the patient’s GP help you with their discharge?
Obviously not all patients will need their GP directly contacted at discharge (thank goodness, you say!). But here are a few groups of patients who can really benefit from their hospital doctors connecting with their community doctor via phone:
Simple tips for calling a patient’s GP
1. check you have the correct GP on file!
2. when you call, introduce yourself as “Doctor X” from “Hospital Z” and advise which patient you are calling about
3. indicate to the reception staff whether you need to speak urgently to the GP (or a colleague)
4. if it’s not urgent, indicate whether you
5. be succinct when you call bearing in mind that if you are put through directly we will be often be in the middle of a consultation
Finally, we know that as Interns and Residents you are busy. We know that large demands are placed on you. GPs don’t want to make your life harder. We want to help you be more efficient and accurate in your information collection. Most importantly we want to be included in the management of our patients when they come to you for help because we know that a team based approach is best for everyone. Pick up the phone – we promise not to bite!